Refund & Returns Policy

Return and Refund Policy

Effective Date: January 1, 2026

 

Overview

 


At Apex Sport Gear, we want you to shop with confidence. This policy outlines how returns and refunds are handled for purchases made through our website.


Apex Sport Gear is owned and operated by SI Sales LLC.

 

 

 

Summary

 

 

  • Return Window: 30 days

  • Refund Processing Time: 14 days

  • Return Shipping Costs: Covered by the customer (unless defective/damaged)

  • Restocking Fee: Up to 25% may apply

 

 

 

 

Contact Information

 


For returns or questions:

 

  • Email: support@apexsportgear.com

  • Phone: 512-721-2835

  • Business Address:

    1304 Buffalo Gap Rd

    Austin, TX 78734

    United States

 


Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

 

 

 

Return Eligibility

 


You may request a return within 30 days of receiving your order, provided that:

 

  • The item is unused, undamaged, and in original condition

  • The item is returned in original packaging

  • All accessories and components are included

  • Proof of purchase is provided

 

 

 

 

How to Start a Return

 


To initiate a return:

 

  1. Contact us at support@apexsportgear.com within 30 days of delivery

  2. Provide your order number and reason for return

  3. If approved, we will provide return instructions and a Return Authorization (RMA)

 


⚠️ Items returned without authorization may not be accepted

 

 

 

Return Shipping Costs

 

 

  • Customers are responsible for return shipping costs

  • If the item is defective, damaged, or incorrect, we will cover return shipping

 


We recommend using a trackable shipping method

 

 

 

Restocking Fee

 

 

  • A restocking fee of up to 25% may apply to approved returns

  • This fee will be deducted from your refund total

 

 

 

 

Refunds

 

 

  • Refunds are issued after the returned item is received and inspected

  • Approved refunds are processed to the original payment method

  • Refunds are processed within 14 days after inspection

 


Please note: Your bank or card provider may take additional time to post the refund

 

 

 

Damaged, Defective, or Incorrect Items

 


If your item arrives damaged, defective, or incorrect:

 

  • Contact us within 48 hours of delivery

  • Provide photos and a description of the issue

 


We will:

 

  • Offer a replacement or full refund

  • Cover any return shipping costs

 

 

 

 

Non-Returnable Items

 


The following items are not eligible for return:

 

  • Custom or personalized products

  • Digital or downloadable items

  • Final sale items

 

 

 

 

Order Cancellations

 

 

  • Orders can be cancelled for a full refund before shipment

  • If already shipped, the return process must be followed

 

 

 

 

Brand-Specific Policies

 


Some products may be fulfilled by partner brands and may have specific return conditions.

 

  • Any applicable terms will be clearly stated on the product page

  • These terms will apply where relevant

 

 

 

 

Legal Rights

 


This policy does not affect your rights under applicable consumer protection laws.

 

 

 

Agreement

 


By purchasing from Apex Sport Gear, you agree to this Return & Refund Policy.