1. Fire Cold Plunge
Shipping Policy
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Processing Time: We aim to ship all orders within 1–2 business days.
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Shipping Rates: We offer Free Shipping on all orders within the contiguous United States (a $450 value).
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Transit Time: Delivery typically takes 5–7 business days once the item has left our warehouse.
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Delivery Method: Curbside delivery via freight. You will receive a tracking number and a call from the carrier to schedule a delivery window.
Return Policy
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Return Window: 30-day risk-free trial. You have 30 days from the date of delivery to initiate a return.
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Condition: Items must be in original packaging and "like-new" condition.
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Restocking Fee: A 25% restocking fee applies to all returned products to cover inspection and recertification.
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Return Shipping: Customers are responsible for the cost of return shipping.
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Refunds: Processed within 14 business days of receipt and inspection.
For all shipping, return, or warranty questions:
📧 support@apexsportgear.com
📞 512-721-2835
🕘 Monday–Friday, 9:00 AM – 5:00 PM CST
Acknowledgment
By purchasing an RLT HOME product, you acknowledge and agree to this RLT HOME Shipping, Returns & Warranty Policy, which overrides the Apex Sport Gear master policy for these products.
