Thrive Pickleball – Shipping, Returns & Warranty Policy Returns & Exchanges Thrive Pickleball accepts returns on eligible products within 30 calendar days of delivery .
To qualify for a return:
Items must be new and unused
Returned in original packaging , including plastic wrap and all accessories
Items returned in a condition that is not resalable may be subject to a 25% restocking fee
Items deemed used or unacceptable are not eligible for return
Return Shipping
How to Start a Return
Contact support@apexsportgear.com
Provide your order number and reason for return
If approved, return instructions will be provided
Returns sent without prior approval may be refused.
Refund Processing
Returned items are inspected upon receipt
Please allow 3–5 business days for inspection and processing
Approved refunds are issued to the original payment method
Refunds are typically processed within 7 business days after approval
Timing may vary depending on your bank or card issuer
Warranty Policy All Thrive Pickleball products include a 180-day (6-month) limited manufacturer’s warranty from the original purchase date.
What the Warranty Covers
Approved warranty claims may result in:
What the Warranty Does Not Cover
Normal wear and tear
Damage from improper use, abuse, negligence, or accidents
Cosmetic issues such as fading graphics or worn grip tape
Theft or loss
Products obtained through giveaways, donations, or free promotions
Claims from non-original purchasers
Thrive Pickleball reserves the right to inspect and evaluate all warranty claims.
Shipping Information
Thrive Pickleball products ship within the United States
Orders typically ship within 1 business day after processing
Delivery is generally 3–5 business days after shipment
Tracking information is provided once your order ships
Carrier delays are outside Thrive Pickleball’s control.
Support For all Thrive Pickleball returns, warranty claims, or shipping questions:
📧 support@apexsportgear.com 512-721-2835
Acknowledgment By purchasing a Thrive Pickleball product, you acknowledge and agree to this Thrive Pickleball Shipping, Returns & Warranty Policy , which overrides the Apex Sport Gear master policy for Thrive items.
